Privacy Policy

Welcome to Chuys. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chuys-meal.rest, place orders, or otherwise interact with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Who We Are

Chuys is a food service business operating in the United States. We provide food ordering, delivery, and dining-related services through our website and associated platforms. For any questions or concerns regarding this Privacy Policy, you may contact us using the details below:

2. Information We Collect

We collect several types of information from and about users of our website and services. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, or contact us directly, we may collect personally identifiable information such as:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (when required to verify age eligibility)
• Payment information (processed securely through third-party payment processors; we do not store full card numbers)
• Account credentials (username and encrypted password)
• Dietary preferences or food allergy information you voluntarily provide
• Any other information you choose to provide when communicating with us

2.2 Order and Transaction Data

We collect information related to the transactions you conduct with us, including:

• Order history and item details
• Purchase amounts and payment method types
• Delivery or pickup location data
• Special instructions or customizations you add to orders
• Loyalty program participation and reward redemptions

2.3 Usage and Behavioral Data

As you navigate our website, we automatically collect certain information about your activity, including:

• Pages and sections of our website you visit
• Links and buttons you click
• Time and date of your visits
• Time spent on specific pages
• Items you view or add to your cart but do not purchase
• Search queries you enter on our site
• Referring website addresses (where you came from before arriving on our site)

2.4 Device and Technical Information

We automatically collect technical data from the devices you use to access our website, including:

• IP address
• Browser type and version
• Operating system type and version
• Device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Mobile device identifiers (where applicable)
• Network and connection information
• Cookie identifiers and session tokens

2.5 Location Data

With your permission or as necessary to complete a delivery order, we may collect precise or approximate location data. This includes GPS-derived location when you use our mobile-optimized website and choose to share your location to find nearby restaurant options or to facilitate delivery services. You may disable location sharing through your browser or device settings at any time, though this may affect the functionality of certain features.

2.6 Communications Data

If you contact us for support, submit a review, fill out a survey, or otherwise communicate with us electronically or in writing, we collect and retain the content of those communications, including your name, contact details, and the substance of your message.

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your use of our website. For a detailed explanation of the types of cookies we use and your options for managing them, please refer to Section 8 of this Privacy Policy.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, including:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your user account and preferences
• Coordinating delivery and pickup services
• Sending order confirmations, receipts, and status updates
• Providing customer support and responding to your inquiries
• Administering loyalty programs and promotions

3.2 Analytics and Website Improvement

• Analyzing how users interact with our website to improve usability and performance
• Identifying popular menu items and trending orders to refine our offerings
• Diagnosing technical issues and improving site reliability
• Conducting internal research and business intelligence activities
• Measuring the effectiveness of our website features and campaigns

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Delivering personalized food recommendations based on your order history
• Displaying targeted advertising on third-party platforms (subject to your preferences)
• Notifying you of new menu items, seasonal promotions, and loyalty rewards

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Please note that opting out of marketing emails will not affect transactional communications related to your orders.

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Detecting, preventing, and addressing fraud, abuse, and security incidents
• Enforcing our Terms of Service and other agreements
• Responding to lawful requests from government authorities
• Protecting the rights, property, and safety of Chuys, our customers, and the public

4. Legal Bases for Processing Your Information

As a business operating in the United States, our data processing activities are governed primarily by applicable federal and state laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state privacy laws. Our legal bases for processing your personal information include:

• Contract Performance: Processing necessary to fulfill your food orders and manage your account.
• Legitimate Interests: Analytics, fraud prevention, website improvement, and direct marketing to existing customers.
• Legal Obligation: Compliance with applicable laws, regulations, and court orders.
• Consent: Where we rely on your affirmative consent, such as for certain marketing communications or precise location tracking.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your data in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party vendors and service providers who assist us in operating our business and delivering services to you. These parties are contractually obligated to use your information only for the purposes we specify and in accordance with applicable law. Such providers include:

• Payment Processors: To securely handle billing and payment transactions.
• Delivery Partners: To coordinate and fulfill food delivery orders.
• Cloud Hosting Providers: To store data and operate our website infrastructure.
• Email Marketing Platforms: To send promotional and transactional communications.
• Analytics Providers: Such as Google Analytics, to help us understand website usage.
• Customer Support Tools: To manage and respond to support inquiries efficiently.
• Advertising Networks: To serve targeted advertisements based on your interests.

5.2 Business Transfers

In the event that Chuys undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred to a successor entity as part of the transaction. We will notify you via email or a prominent notice on our website if your information becomes subject to a materially different privacy policy as a result of such a transaction.

5.3 Legal Requirements and Law Enforcement

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or governmental request
• Enforce our Terms of Service or protect our legal rights
• Investigate potential violations of our policies or applicable law
• Protect against imminent harm to the rights, property, or safety of Chuys, our customers, or others

5.4 With Your Consent

We may share your information with additional third parties in circumstances not described above when we have obtained your explicit consent to do so. You may withdraw such consent at any time by contacting us.

6. Data Security

We take the security of your personal information very seriously and have implemented a range of administrative, technical, and physical safeguards designed to protect your data against unauthorized access, loss, misuse, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Payment Card Security: We comply with Payment Card Industry Data Security Standards (PCI-DSS). Full payment card numbers are never stored on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions, and all staff are subject to confidentiality obligations.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and remediate potential weaknesses.
• Data Minimization: We collect only the minimum personal information necessary for the purposes outlined in this Policy.
• Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant authorities in the event of a qualifying breach, as required by applicable law.

Despite these measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining appropriate protections and continuously improving our security practices.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information as traditionally defined; however, certain advertising-related data sharing may qualify under California law.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you have the right to limit our use and disclosure of sensitive personal information to permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service based on your exercise of privacy rights.

7.2 Rights Available to Residents of Other States

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states with comprehensive privacy legislation may have similar rights, including rights to access, correct, delete, and port their personal data, as well as the right to opt out of targeted advertising and profiling. We will honor such requests in accordance with the laws applicable to your state of residence.

7.3 General Rights Available to All Users

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Deletion: Request erasure of your personal data where we have no lawful basis to retain it.
• Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
• Right to Opt Out of Marketing: Opt out of receiving promotional communications at any time.

7.4 How to Exercise Your Rights

To submit a privacy rights request, please contact us using one of the following methods:

• Email: [email protected]
• Website: chuys-meal.rest

We may need to verify your identity before processing your request. Verification may involve confirming your email address, account details, or other information to ensure we are disclosing or modifying the correct individual's data. We will respond to all verifiable consumer requests within 45 days of receipt, and we may extend this period by an additional 45 days where necessary, with notice to you.

You may also designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of authorization and we may require direct verification from you to confirm the request.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and deliver targeted advertising. This section provides a summary of our cookie practices.

8.1 Types of Cookies We Use

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set. Please note that disabling certain cookies may affect the functionality of our website and limit your ability to place orders or access certain features.

You may also opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out page.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention principles apply:

When personal information is no longer required, we securely delete, destroy, or anonymize it in accordance with our internal data disposal procedures and applicable law.

10. Children's Privacy

Our services are designed for adult consumers. We do not direct our website to children, and we do not knowingly collect, use, or share personal information from individuals under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are under the age of 18, you are not permitted to create an account or use our services without verified parental or guardian consent. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without appropriate parental consent, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. International Data Transfers

Chuys is based in the United States and processes personal information primarily within the United States. However, some of our service providers and technology partners may operate in, or store data in, countries outside of the United States.

If your personal information is transferred to countries outside the United States, we ensure that such transfers are conducted in accordance with applicable law and that appropriate safeguards are in place to protect your data. These safeguards may include:

• Standard contractual clauses or data processing agreements with international service providers
• Verifying that recipient countries maintain adequate data protection standards
• Obtaining your explicit consent where required by law

By using our website and services, you acknowledge that your personal information may be transferred to and processed in the United States or other jurisdictions, which may have data protection laws different from those in your country of residence.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, embedded content, or applications that are not operated by Chuys. These links are provided for your convenience and do not constitute our endorsement of those sites or their content. We have no control over the privacy practices of third-party sites and encourage you to review their privacy policies before submitting any personal information.

Our Privacy Policy does not apply to third-party websites, services, or applications, even if they are accessible through a link on our website. We are not responsible for the privacy practices or content of any third-party sites.

13. California-Specific Disclosures

In addition to the rights described in Section 7, California residents are entitled to the following disclosures under the CCPA/CPRA:

13.1 Categories of Personal Information Collected in the Past 12 Months

13.2 Shine the Light Law

Under California Civil Code Section 1798.83 ("Shine the Light" law), California residents who have established a business relationship with us may request information about whether we have disclosed personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the revised Privacy Policy on our website with a new effective date
• Sending an email notification to registered users (where we have your email address)
• Displaying a prominent notice on our website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Policy constitutes your acceptance of the updated terms.

If you do not agree with a revised Privacy Policy, you should discontinue your use of our services and may request deletion of your account and personal information by contacting us at [email protected].

15. How to File a Complaint

If you believe that Chuys has not adequately addressed your privacy concerns or has violated your rights under applicable law, you have the right to file a complaint with the relevant regulatory authority.

15.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal agency responsible for enforcing consumer privacy protections in the United States under the FTC Act. You may submit a complaint to the FTC at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mailing Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Privacy Protection Agency (CPPA)

California residents may also file a complaint with the California Privacy Protection Agency (CPPA), which is responsible for enforcing the CCPA/CPRA:

• Website: cppa.ca.gov
• Email: [email protected]

15.3 State Attorneys General

Residents of all U.S. states may contact their respective State Attorney General's office to report privacy-related concerns. Most State Attorney General offices have consumer protection divisions that handle privacy complaints.

15.4 Internal Complaint Resolution

Before submitting a complaint to a regulatory authority, we encourage you to contact us directly. We are committed to resolving privacy concerns promptly and fairly. Please reach out to our privacy team at:

We will acknowledge your complaint within 5 business days and aim to resolve all privacy-related concerns within 30 days of receipt. If your concern requires additional time to investigate, we will notify you of the expected resolution timeline.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are happy to assist you and are committed to addressing your privacy needs in a timely and transparent manner.

When contacting us regarding a privacy matter, please provide sufficient information to allow us to identify your account or relationship with us, describe your concern or request in detail, and include your preferred contact method for our response. We take all privacy inquiries seriously and will respond as promptly as possible.

Effective Date: May 22, 2026. This Privacy Policy was last reviewed and updated on May 22, 2026. Chuys reserves the right to amend this policy at any time. All revisions will be posted on chuys-meal.rest with an updated effective date.