Terms of Service

Effective Date: May 22, 2026  |  Last Updated: May 22, 2026

1. Acceptance of Terms

Welcome to Chuys. These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Chuys ("Company," "we," "us," or "our"), the operator of the website located at chuys-meal.rest (the "Website") and all related food ordering, delivery, and dining services offered through that Website.

By accessing, browsing, or using our Website, placing an order, creating an account, or otherwise engaging with our services in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference. If you are using our services on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

You must be at least eighteen (18) years of age to use our services, or the age of legal majority in your jurisdiction if different. By using our Website, you represent and warrant that you meet this age requirement. We reserve the right to request proof of age at any time.

These Terms apply to all visitors, registered users, and others who access or use our services. They govern your use of the Website, any orders you place, any communications you send to us, and any content you submit or share through our platform.

2. Description of Services

Chuys is a food service business operating in the United States. Through our Website at chuys-meal.rest, we offer the following services:

• Online Food Ordering: The ability to browse our menu and place orders for food and beverages online.
• Delivery Services: Delivery of food and beverages to addresses within our designated service area, subject to availability and geographic limitations.
• Pickup Services: The option for customers to place orders online and pick up their food at our designated location(s).
• Catering Inquiries: Information and inquiry submission for catering services for events and gatherings.
• Account Management: The ability to create and manage a user account, view order history, save favorite items, and manage preferences.
• Promotions and Offers: Access to special offers, discounts, loyalty programs, and promotional materials as made available from time to time.
• Customer Support: Access to customer service for inquiries, complaints, and general support via email at [email protected].

We reserve the right to modify, expand, or discontinue any aspect of our services at any time without prior notice. We do not guarantee that any particular menu item will be available at any given time. Menu offerings, pricing, and availability may vary and are subject to change. All food items are subject to availability and may be limited by seasonal offerings, supply chain considerations, or operational decisions at our sole discretion.

Our services are intended solely for personal, non-commercial use unless otherwise agreed upon in writing by an authorized representative of Chuys.

3. User Obligations and Prohibited Activities

3.1 User Obligations

By using our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order, including your name, delivery address, contact information, and payment details.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the confidentiality of your account credentials and immediately notify us of any unauthorized use of your account.
• Accept responsibility for all activities that occur under your account, whether or not you authorized those activities.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of our services.
• Use our services only for lawful purposes and in a manner consistent with these Terms.
• Treat our staff, delivery personnel, and other users with respect and courtesy in all communications.
• Be present or ensure that someone of appropriate age is present to receive deliveries at the specified delivery address.
• Review your order carefully before submission and notify us promptly of any errors.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Use our Website or services for any unlawful, fraudulent, or deceptive purpose.
• Place fraudulent orders or provide false payment information.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Attempt to gain unauthorized access to our systems, servers, databases, or any related infrastructure.
• Introduce viruses, malware, ransomware, Trojan horses, worms, or other harmful or malicious code into our Website or systems.
• Use automated tools such as bots, scrapers, crawlers, or data mining software to access or collect data from our Website without our express written permission.
• Reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code of our Website or any portion thereof.
• Copy, reproduce, duplicate, distribute, or publicly display any content from our Website without prior written authorization.
• Post, upload, or transmit any content that is defamatory, obscene, offensive, threatening, harassing, or otherwise objectionable.
• Use our services to transmit unsolicited commercial communications (spam).
• Interfere with or disrupt the integrity or performance of our Website or services.
• Attempt to circumvent any security features, access controls, or technical limitations of our Website.
• Resell or commercially exploit our services without our explicit written consent.
• Collect or harvest personal information about other users without their consent.
• Engage in any activity that places an unreasonable or disproportionately large load on our infrastructure.

Violation of any of the above prohibited activities may result in immediate termination of your account, cancellation of pending orders, and, where applicable, referral to appropriate law enforcement authorities. We reserve the right to take any legal action available to us under applicable law in response to any prohibited activities.

4. Account Registration and Security

To access certain features of our Website, including placing orders and managing preferences, you may be required to create an account. When creating an account, you must provide truthful, accurate, and complete information. You are responsible for maintaining the confidentiality of your username and password and for all activity that occurs under your account.

You agree to notify us immediately at [email protected] if you suspect any unauthorized access to your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this section. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.

5. Orders, Pricing, and Payment Terms

5.1 Placing Orders

All orders placed through our Website are subject to acceptance and confirmation by Chuys. We reserve the right to refuse or cancel any order for any reason, including but not limited to unavailability of the requested items, errors in pricing or product descriptions, suspected fraudulent activity, or operational limitations.

When you place an order, you will receive a confirmation via email or on-screen notification. This confirmation does not constitute acceptance of the order but rather an acknowledgment that we have received it. Your order is accepted when we begin preparing it or dispatch a delivery driver.

5.2 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices listed do not include applicable taxes, delivery fees, or service charges, which will be calculated and displayed during the checkout process. We strive to ensure pricing accuracy but reserve the right to correct any errors, even after an order has been submitted. If a pricing error is discovered after your order has been placed, we will notify you promptly and provide you with the option to confirm the order at the correct price or cancel it for a full refund.

5.3 Payment

We accept various forms of payment as indicated on our Website at the time of checkout, which may include major credit cards, debit cards, and other payment methods as made available. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge the total amount of your order to that payment method.

All payment transactions are processed through secure third-party payment processors. We do not store your full credit card or debit card numbers on our servers. Payment processing is subject to the terms and conditions of our third-party payment processors. We are not responsible for any errors, failures, or unauthorized charges arising from the actions of third-party payment processors.

5.4 Cancellations and Refunds

Once an order has been accepted and preparation has commenced, cancellation may not be possible. Refund eligibility is determined on a case-by-case basis. If you receive an incorrect order, food that does not meet quality standards, or experience a service failure, please contact us at [email protected] within twenty-four (24) hours of the occurrence. We will review your claim and, at our sole discretion, offer a refund, credit, or replacement as we deem appropriate. Refunds, when issued, may take several business days to appear in your account depending on your payment provider.

6. Intellectual Property Rights

All content, materials, and features available on or through our Website are the exclusive property of Chuys or its licensors and are protected by applicable United States intellectual property laws, including copyright, trademark, trade dress, and other proprietary rights. This includes, but is not limited to:

• The Chuys name, logo, brand identity, and related marks;
• Website design, layout, graphics, photographs, and illustrations;
• Menu content, descriptions, and food photography;
• Text, articles, promotional materials, and written content;
• Software, code, functionality, and features of the Website;
• Any other proprietary content or materials appearing on the Website.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Website solely for the purpose of using our services as described in these Terms. This license does not permit you to:

• Copy, reproduce, or distribute our content without written permission;
• Modify, create derivative works from, or adapt our content;
• Use our trademarks, logos, or brand identity in any manner not expressly authorized;
• Frame or mirror any portion of our Website on any other website or server;
• Use our intellectual property for commercial purposes without our express written consent.

Any unauthorized use of our intellectual property may result in legal action. All rights not expressly granted to you in these Terms are reserved by Chuys.

7. Food Safety, Allergens, and Dietary Information

We take food safety seriously and strive to prepare all food in compliance with applicable United States federal and state food safety regulations, including standards enforced by the Food and Drug Administration (FDA) and relevant state and local health authorities.

However, we cannot guarantee that our food items are entirely free from allergens, including but not limited to nuts, dairy, gluten, shellfish, eggs, soy, or wheat. Our kitchen facilities may handle multiple allergens, and cross-contamination is possible. If you have a food allergy or dietary restriction, it is your responsibility to notify us prior to placing your order and to make informed decisions about the suitability of our food items for your individual health needs. We strongly encourage customers with severe allergies to consult with our staff before ordering.

Chuys shall not be liable for any allergic reactions, adverse health effects, or dietary-related issues that may arise from consumption of our food items, except where such liability cannot be excluded by applicable law.

8. Disclaimers — Services Provided "As-Is"

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CHUYS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES THAT THE RESULTS OBTAINED FROM USING THE WEBSITE WILL BE ACCURATE OR RELIABLE;
• WARRANTIES REGARDING THE QUALITY, ACCURACY, TIMELINESS, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, INFORMATION, OR MATERIALS ON THE WEBSITE.

We do not warrant that our Website will be free from viruses, malware, or other harmful components. You assume all risk associated with your use of the Website and our services. We do not endorse or make any representations about third-party websites, products, or services that may be linked to or referenced on our Website.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE FEDERAL AND STATE LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND APPLICABLE CONSUMER PROTECTION STATUTES, IN NO EVENT SHALL CHUYS, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, PARTNERS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE NOT DIRECTLY AND SOLELY CAUSED BY OUR NEGLIGENCE;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY OTHER INTANGIBLE LOSSES ARISING FROM YOUR USE OF OR INABILITY TO USE OUR SERVICES.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CHUYS IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability for consequential or incidental damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the greatest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Chuys and its officers, directors, employees, agents, contractors, licensors, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our Website or services;
• Your violation of any provision of these Terms of Service;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights;
• Any content you submit, post, or transmit through our Website;
• Your negligence or willful misconduct;
• Any dispute you have with another user of our services.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate fully with our defense of such claims. You shall not settle any such claim without our prior written consent.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Chuys. We provide these links for your convenience only and do not endorse, approve, or make any representations about such third-party websites or services. We have no control over the content, privacy practices, or terms of service of third-party websites and are not responsible for any loss or damage you may incur as a result of using them.

We may also use third-party services in connection with our operations, including payment processors, delivery platforms, analytics providers, and marketing services. Your use of these third-party services is subject to their respective terms and privacy policies. We encourage you to review the terms and policies of any third-party service before engaging with it.

12. Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with your use of our Website and services is governed by our Privacy Policy, available at chuys-meal.rest. Our Privacy Policy is incorporated into these Terms by reference and forms an integral part of this Agreement.

To the extent applicable, and depending on your state of residence, we comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and applicable state privacy laws in other jurisdictions. For more information about your privacy rights, please refer to our Privacy Policy or contact us at [email protected].

13. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Chuys operates, without regard to conflict of law principles.

Subject to the dispute resolution provisions in Section 14 below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of our services shall be brought exclusively in the appropriate federal or state courts having jurisdiction, and you irrevocably consent to the personal jurisdiction and venue of such courts. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

We operate in compliance with applicable federal law, including the Federal Trade Commission Act, which prohibits unfair or deceptive acts or practices in or affecting commerce. Nothing in these Terms limits any rights you may have under applicable consumer protection laws that cannot be waived or limited by contract.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Chuys directly to attempt to resolve the dispute informally. Please send a written description of your dispute, including your contact information and a description of the relief you seek, to [email protected]. We will attempt to resolve the dispute within thirty (30) days of receipt of your notice.

14.2 Binding Arbitration

If informal resolution is unsuccessful, any and all disputes, claims, or controversies arising out of or relating to these Terms, your use of our Website or services, or any transaction with Chuys that cannot be resolved informally shall be resolved by binding arbitration administered by a recognized arbitration organization in the United States, in accordance with its then-current rules and procedures for consumer disputes. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding.

By agreeing to arbitration, you and Chuys are each waiving the right to a jury trial or to participate in a class action. If you do not wish to be bound by this arbitration provision, you may opt out by sending written notice to [email protected] within thirty (30) days of first accepting these Terms.

14.3 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ALL DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

14.4 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the jurisdictional limits of such court, provided that the matter remains in small claims court and is not removed or appealed to a court of general jurisdiction.

15. Term and Termination

These Terms of Service become effective when you first access or use our Website or services and shall remain in effect until terminated in accordance with the provisions herein.

You may terminate your relationship with us at any time by ceasing to use our Website and services and, if applicable, by deleting your account. Any orders in progress at the time of termination will be handled in accordance with these Terms.

We reserve the right to suspend, restrict, or terminate your access to our Website and services at any time, with or without notice, and for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Suspected fraudulent, abusive, or illegal activity;
• Failure to make payment for services rendered;
• Requests from law enforcement or government authorities;
• Technical, security, or operational reasons;
• Discontinuation of our services.

Upon termination, your license to use our Website and services will immediately cease. Provisions of these Terms that by their nature should survive termination, including but not limited to intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute resolution, shall survive any termination of this Agreement.

16. Changes to These Terms

We reserve the right to modify, update, or revise these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In the case of material changes, we may provide additional notice via email (if you have provided us with your email address) or through a prominent notice on our Website.

Your continued use of our Website or services after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must immediately cease using our Website and services. We encourage you to review these Terms periodically to stay informed of any updates.

17. Severability

If any provision of these Terms of Service is found to be invalid, illegal, void, unenforceable, or contrary to applicable law by a court of competent jurisdiction or arbitrator, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The failure of Chuys to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, nor shall it prevent us from enforcing such right or provision at a later time.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies, guidelines, or agreements incorporated by reference herein, constitute the entire agreement between you and Chuys with respect to your use of our Website and services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

No amendment to these Terms shall be effective unless in writing and signed by an authorized representative of Chuys, except as otherwise provided herein with respect to changes made by us through publication on our Website.

19. Force Majeure

Chuys shall not be liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, labor disputes, supply chain disruptions, internet outages, power failures, civil unrest, or any other force majeure event. In such circumstances, our obligations under these Terms will be suspended for the duration of the force majeure event, and we will resume performance as soon as reasonably practicable.

20. No Waiver

The failure of Chuys to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. Any waiver by Chuys of any provision of these Terms must be in writing and signed by an authorized representative of Chuys to be effective. A waiver on one occasion shall not be deemed to be a waiver of any other breach or default in the future.

21. Assignment

You may not assign or transfer these Terms, or any rights or obligations under them, whether by operation of law or otherwise, without our prior written consent. Any attempted assignment without our consent shall be null and void. Chuys may freely assign these Terms and any rights or obligations hereunder without restriction or notice to you.

22. Contact Information

If you have any questions, concerns, complaints, or require clarification regarding these Terms of Service, please do not hesitate to contact us using the information below. We are committed to addressing your inquiries in a timely and professional manner.